SASU LEVELATE ("REART," "we," "us," "our") operates reartbuild.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our brand.

1. Information We Collect

Information You Provide Directly

When you use our website or purchase from REART, we collect information you actively provide:

• Account & Contact Information: Name, email address, phone number, postal address
• Payment Information: Credit card, debit card, or other payment method details (processed securely through Shopify Payments; REART does not directly store full payment card data)
• Order Information: Products purchased, quantities, delivery address, shipping preferences, order history
• Communication: Messages, inquiries, and support tickets sent to contact@reartbuild.com or info@reartbuild.com
• Customer Reviews: If you submit reviews or user-generated content, we collect that information

Information Collected Automatically

We automatically collect certain information about your interaction with our website:

• Browsing Behavior: Pages visited, time spent on each page, links clicked, search queries
• Device Information: IP address, browser type, operating system, device type, unique identifiers
• Cookies & Tracking Technologies: We use cookies to improve your experience and analyze site performance
• Analytics: Information collected through Google Analytics to understand user behavior and improve our website

Information from Third Parties

We may receive information about you from:

• Payment Processors: Shopify Payments provides transaction and verification data
• Shipping Carriers: Delivery status and recipient information
• Email Marketing Platform: Engagement data through Klaviyo (if you subscribe to our emails)
• Advertising Platforms: Audience data from Meta Pixel, TikTok Pixel, and Snap Pixel (for retargeting purposes)

2. How We Use Your Information

REART uses your personal information for the following purposes:

• Order Fulfillment: Process purchases, confirm orders, arrange shipping, and manage delivery
• Customer Communication: Send order confirmations, shipping updates, tracking information, and respond to customer inquiries
• Customer Service: Handle returns, refunds, and support requests
• Marketing & Promotions: Send promotional emails, product announcements, and special offers (only if you opt-in)
• Website Improvement: Analyze site traffic, user behavior, and preferences to enhance the website and customer experience
• Retargeting & Advertising: Show relevant product advertisements on other platforms (Meta, TikTok, Snap) based on your browsing behavior
• Fraud Prevention: Detect, prevent, and address fraudulent activity and chargebacks
• Legal Compliance: Fulfill legal obligations and resolve disputes

3. Sharing Your Information

REART does not sell your personal information. However, we share your data with trusted third parties necessary for business operations:

• Shopify: Our e-commerce hosting platform processes order and customer data
• Payment Processors: Shopify Payments and other payment processors to process transactions
• Shipping Carriers: Delivery address and order details shared with shipping carriers to fulfill orders
• Email Marketing: Klaviyo receives your email and order data to send marketing communications (only if opted in)
• Analytics Providers: Google Analytics receives anonymized browsing data
• Advertising Platforms: Meta Pixel, TikTok Pixel, and Snap Pixel receive browsing and conversion data for advertising purposes
• Legal Authorities: If required by law, court order, or to protect our legal rights

4. Cookies & Tracking Technologies

REART uses cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for site functionality, shopping cart, and checkout
• Analytics Cookies: Google Analytics tracks page visits and behavior to improve the website
• Marketing Cookies: Meta Pixel, TikTok Pixel, and Snap Pixel track conversions and enable retargeting ads
• Preference Cookies: Remember your language, currency, and site preferences

Most web browsers allow you to control cookies through settings. Disabling cookies may affect website functionality. For EU visitors, we provide a cookie consent banner for non-essential cookies.

5. Data Retention

REART retains your personal information as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 3 years after your last purchase (for fraud prevention and legal compliance)
• Marketing Data: Retained until you unsubscribe from our email list
• Transactional Data: Retained for 7 years to comply with tax and financial regulations
• Analytics Data: Retained by Google Analytics according to their retention policies (typically 26 months)

6. Your Rights & Choices

For All Users

• Access Your Data: Request a copy of the personal information we hold about you
• Correct Your Data: Update inaccurate or incomplete information
• Delete Your Data: Request deletion of your account and associated data (subject to legal retention requirements)
• Unsubscribe from Marketing: Click "unsubscribe" in any marketing email or adjust preferences in your account
• Opt-Out of Cookies: Adjust cookie settings in your browser or through our cookie consent tool

For California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to Know: What personal information REART collects, uses, and shares
• Right to Delete: Request deletion of personal information collected (with exceptions for legal compliance)
• Right to Opt-Out: Opt out of the sale or sharing of personal information for marketing (REART does not sell personal information)
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit: Limit use of sensitive personal information

Do Not Sell or Share My Personal Information: REART does not sell or share personal information for monetary value or cross-context behavioral advertising. You may still see REART advertisements based on cookies and pixels on other platforms.

For EU Residents (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation:

• Right of Access: Obtain a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Data Portability: Receive your data in a structured, portable format
• Right to Object: Object to processing of your data, including for marketing
• Right to Restrict Processing: Request limitation of how your data is processed

Lawful Basis for Processing: REART processes your data on the following lawful bases: (1) contract performance (fulfilling your order), (2) legal compliance, (3) legitimate business interests (marketing and analytics), and (4) your consent (for non-essential cookies and marketing emails).

Data Transfers: Your personal data may be transferred to, stored in, and processed in countries outside the EU. When we do this, we use appropriate safeguards such as Standard Contractual Clauses to protect your data.

7. Data Security

REART takes reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses:

• SSL/TLS encryption for data transmission
• Secure payment processing through Shopify Payments
• Limited employee access to personal data on a need-to-know basis
• Regular security monitoring and updates

However, no transmission over the internet is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

8. Third-Party Links

Our website may contain links to third-party websites not operated by REART. This Privacy Policy does not apply to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

9. Children's Privacy

REART does not knowingly collect personal information from children under 13. Our website and products are not directed to children. If we discover we have collected data from a child under 13, we will delete it promptly. If you believe we have collected data from a child, please contact us immediately at info@reartbuild.com.

10. Policy Changes

REART may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our website after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• General Inquiries: contact@reartbuild.com
• Privacy & Legal Matters: info@reartbuild.com

For EU residents, you also have the right to lodge a complaint with your local data protection authority.