Return Policy

Return and Refund Policy

At REART, we are committed to providing a luxury experience that exceeds your expectations. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process. Please read our policy carefully to understand how returns are handled.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, unassembled, and in its original condition.
The item must be returned in its original packaging, including all components, certificates, and accessories.
Returns must be initiated within 14 days of receiving your purchase.

2. Non-Returnable Items

The following items are not eligible for return:

Products that have been assembled, used, or altered in any way.
Custom or personalized items, unless they arrive damaged or defective.
Items purchased during final sales, special promotions, or exclusive events.

3. Return Process

To initiate a return:

Contact Us: Email our customer service team at contact@reartbuild.com with your order number and reason for the return.
Approval: Once your request is approved, you will receive a return authorization number (RAN) and shipping instructions.
Packaging: Securely package the item to prevent damage during transit.
Shipping: Use the provided return shipping label (if applicable) or arrange your own shipping. Return shipping costs are the responsibility of the customer, unless the product is defective or an error occurred on our part.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed within 7–10 business days to your original payment method.
Original shipping costs are non-refundable, unless the return is due to our error or a defective item.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 7 days of receiving the product with photos of the damage.
We will arrange for a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund after the specified time frame:

Check with your bank or credit card provider, as processing times may vary.
If the issue persists, contact us at contact@reartbuild.com and we will assist you further.

8. Important Notes

REART reserves the right to refuse any return that does not meet the conditions outlined in this policy.
Items returned without prior authorization may not be eligible for a refund.

Contact Information

For further assistance with your return or refund, please contact our customer service team:
Email: contact@reartbuild.com